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Help & Info

At Dog Travel Gear, we strive to ensure your satisfaction with our products.

Please send your return request to us at support@dogtravelgear.com.

We offer refund and/or exchange within the first 30 days of your purchase, if 30 days have passed since your purchase, you will not be offered a refund and/or exchange of any kind.

  • if an order arrives damaged please contact us immediately.

Eligibility for Refunds and Exchanges

  • Your item must be unused and in the same condition that you received it.
  • The item must be in the original packaging.
  • To complete your return, we require a receipt or proof of purchase.
  • Only regular priced items may be refunded, sale items cannot be refunded.

Shipping

  • You will be responsible for paying for your own shipping costs for returning your item.
  • Shipping costs are non-refundable!
  • Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
By adhering to these guidelines, we aim to ensure a fair and efficient return process for our valued customers. If you have any questions or concerns regarding our return policy, please contact our customer service team at support@dogtravelgear.com. Thank you for choosing Dog Travel Gear.